About Us
Apptera provides technology for mobile advertising, search and commerce. Our services are provided "In-Call" while a consumer is interacting with a business over the phone. These solutions are sold to companies looking to monetize their call traffic and automate many of the routine tasks of managing customer requests for information and order processing.
Using Apptera technology, a caller can search for a particular product or service, hear an ad that matches their request and complete the transaction with an intelligent, automated sales agent.
By employing these solutions, companies create new revenue streams, sell more products and reduce their costs. Dozens of customer companies, some of which are electronic hubs, have adopted Apptera's solutions and through these customers, more than 1800 businesses in the communications, retail, financial and transportation sectors now form the user base for Apptera's award-winning solution.
Founded in 2001, Apptera is a privately held venture-financed technology company.
Advisory Board
Leo Chiu
Leo Chiu founded Apptera in 2001 and today serves as a member of the Advisory Board. Chiu was the lead architect of the Yodlee Voice Access System where he collaborated with Nuance, SpeechWorks, Lucent, IBM, Tellme and BeVocal to design and develop a vendor-independent VoiceXML rendering engine that could retrieve personal financial information by simply speaking and listening through any telephone.
In 1999, Chiu served as the chief engineer for ineed.com, an e-commerce company, where he became a patent-holder for instant messaging technologies. Prior to ineed.com, Chiu joined Niku as the lead engineer and founding team member for the IT portal powerhouse. Previously, Chiu joined Oracle Corporation for four years and was named as one of five strategic IT consultants to help complete the British Interactive Broadcast (BIB) project in the U.K.
Chiu received his B.S. in Statistics and Computer Science from Brigham Young University and his M. S. in Operations Research and Engineering Economic Systems from Stanford University.
Barry Gilbert
Barry Gilbert has become one of retail's most seasoned and versatile leaders. Gilbert was former CEO of the premier, multi-channel retailer of outdoor products, Smith & Hawken. Prior to Smith & Hawken, Gilbert served as Chairman and CEO of luxury goods retailer, Miadora, an internet venture backed by Sequoia Capital.
Previously, Gilbert served as COO and Vice Chairman of The Sharper Image. He presided over the emergence of the company's internet business, operations and merchandising. From 1996-1999, Sharper Image stock grew four-fold. In 1990, Gilbert led the rollout of retail entertainment stores for Warner Bros. Studio Stores (WBSS). As head of WBSS International, he brought Warner Bros. Stores to markets as diverse as Japan, Australia and the Middle East.
Early on, Gilbert held merchandising and operational positions for both May and Federated Department Stores. He earned a B.A. and MBA from the University of California at Berkeley and today serves as a Director for Reading Revolution, Inc., Informative, Inc. and The Santa Clara University Retail Management Institute.
Debbie Baldini
Debbie Baldini has served as the Managing Director, Retail Practice with Freeborders since its inception in 1999. Prior to Freeborders, she held a variety of senior level management positions in multi-billion dollar global companies, including Levi Strauss & Company.
Ms. Baldini holds a Bachelor of Science Degree from the University of Nevada and an MBA from U.C. Berkeley's Haas School of Business.
Betty Sweeny
Betty Sweeny is president, CEO, and founder of Business Development Associates, Inc. (BDA), one the most respected consulting firms in the partnership marketing industry. She has consulted and/or developed marketing partnerships for some of the most respected companies, including JP Morgan Chase, Progressive Insurance, Ford Motor Credit, Dominion, Citigroup, GEICO, Toys"R"Us, Intuit, Salomon Smith Barney, Exxon, H&R Block, LendingTree, Capital One, Alliance Data, MBNA, Experian, Assurant and Sirva.
Prior to founding BDA in 1998, Sweeny held senior management positions with some of the top financial institutions, including Citigroup, Bank of New York, and MBNA, where she obtained an extensive knowledge of the card business by overseeing departments ranging from operations and customer service, to marketing and product development, to portfolio acquisition and management.
She is also a founder, major shareholder and advisor in the Conclave Group, a marketing organization that develops tenant loyalty programs for the real estate management industry, serving a national consortium of management companies representing nearly 3.5MM rental units. She has also been a member of the MasterCard U.S. Marketing Committee, the Visa Co-branding Advisors Group and the Visa Electronic Banking Advisors Group. She currently serves as president of the Bayard House, a non-profit organization serving homeless and/or at-risk, pregnant woman.
Dr. Thomas B. Schalk
Dr. Thomas B. Schalk is Vice President, Voice Technology at ATX, a leading telematics service provider with customers that include Mercedes-Benz and BMW. Dr. Schalk is responsible for guiding ATX¼s voice technology vision. He leads a speech group that focuses on developing vehicle-based speech interfaces that optimize user experience while minimizing driver distraction. Recognized as one of the top ten most influential leaders in the speech recognition industry by Speech Technology Magazine and author of the book, Speech Recognition: The Most Complete Practical Reference Guide, Schalk developed the technology used in the first speech recognition product offered by Texas Instruments in the early 1980s.
Dr. Schalk received his Ph.D. from the Johns Hopkins School of Medicine where he studied Auditory Physiology and a B.S. degree in Electrical Engineering from George Washington University. He holds numerous key patents in the areas of speech technology and speech applications including: voice activated dialing, speaker verification, barge-in, automotive speech control, speech-enabled account access, high noise speech recognition, and speech database reduction techniques. He is considered an expert in acoustics and multi-modal interface design.
Prior to joining ATX, Dr. Schalk was the CTO of Philips Speech Processing, and the CTO of Voice Control Systems. He has over twenty years of experience in the speech recognition industry and is also past president of the Applied Voice Input/Output Society.
Ira Rimerman
Ira Rimerman is currently a partner in RSA Ventures, a new ventures advisory and investment group. Rimerman joined Citibank in 1971 as a data processing professional after a series of technical and data processing positions with firms such as ITT and The Computer Usage Company. He was chief financial officer for one of the bank's subsidiaries in Columbus, Ohio. Rimerman was assigned to head the bank's Urban Affairs Department's Economic Development Center, gaining valuable experience in lending and credit. Rimerman later joined the bank's New York Banking Group as chief of staff to the group head. In 1976, he left for Hong Kong, where he was responsible for Citibank's area consumer business. He later returned to the U.S., where he was selected to lead the bank's MasterCard and Visa business.
Rimerman was division head of Citibank USA, turning around a business that lost $100MM after tax into the biggest earner in Citibank. In 1985, he became group executive for Citibank's Consumer Services Group-International. In 1987 he returned to U.S. Card Products as group executive and later assumed administrative responsibility for the Chairman's office.
Rimerman served as a director of The Wharton Graduate Executive Board, University of Pennsylvania, from 1989-1995 and was a director of The Wharton Entrepreneurial Center from 1986-1990. He received an MBA from Wharton, University of Pennsylvania. He is listed in Who's Who in America, and was chosen as a Letter Winner of Distinction recipient by the Syracuse University Athletic Department.
Don Hollis
Don Hollis is president of DRH Strategic Consulting, Inc. which assists clients in developing strategies for leveraging technology as well as evaluating acquisitions. His clients have included NCR, Tandem, Unisys, Cash Station, First National Bank of Chicago, S.W.I.F.T., SAIC and others. From 1981-1996, he was an executive vice president of First Chicago Corporation responsible for its technology leadership and commercial transaction processing businesses.
Hollis was a vice president and group executive of Chase Manhattan Bank from 1971-1981. He also served as a director, general manager and COO of Interactive Data Corporation, a Chase subsidiary, and as a director of a number of other technically-based Chase subsidiaries. He was frequently involved in buying and selling IT companies.
Hollis serves on the executive committee of the Illinois Institute of Technology's Board of Trustees and the Board of Trustees of Advocate HealthSystem. He is a director of S2 Corporation, QuickStream Software, and E.K.I., and graduated from Kent State University with a B.S. in business administration.
Roger O. Goldman
Roger Goldman is an industry consultant and today serves on the board of a number of leading firms. He is a board and audit committee member for American Express Centurion Bank, a U.S. subsidiary of American Express Company, and serves on the advisory board for Cyota Inc. and Emi Financial. From 1997-2000, Goldman was president of Global Sourcing Services LLC in New York, a direct marketing support company, where he grew the company to more than several hundred million dollars in sales and substantial profitability before it was successfully acquired in 2000.
Previously, Goldman was executive vice president of National Westminster Bancorp and head of the Community Banking Group. During his tenure, he was responsible for marketing and distributing financial services to nearly one million customers in New Jersey and metropolitan New York City and vicinities. Additionally, Goldman has held a number of senior banking functions, including a near 15-year tenure at Citicorp/Citibank in New York as well as CEO of a community bank in Northern California.
Goldman has been honored with Humanitarian Awards from the Albert Einstein Medical Center and the Bronx Council of the American Jewish Congress. Today, he is involved in a number of philanthropic efforts and serves as vice chairman of Lighthouse International, a leading international vision rehabilitation agency. He earned a J.D. from American University, Washington College of Law, and a bachelor's degree in marketing from New York University.
Janey A. Place, Ph.D
Janey A. Place is CEO of DigitalThinking.com, a business strategy, technology, innovation and payment systems consulting company based in New York City.
Prior to 2004, Place was President of Mellon Lab and OnLine Services, and Executive Vice President of Mellon Financial Corporation, responsible for Mellon's business innovation lab, eCommerce strategy, Customer Information Management, enterprise web sites and design services. She was also a member of Mellon's Senior Management Committee and a director of Mellon Ventures.
Place was the executive vice president for Bank of America's Strategic Technology group, which was responsible for Internet initiatives, advanced technology research and development, and information technology architecture. Previously, she was senior vice president in charge of Internet strategy, research and development for Wells Fargo Bank. Place was information technology manager at Hughes Aircraft Company and served as corporate manager of Strategic Technology Planning for Tosco Corporation. Additionally, she was a lecturer in systems and communication theory at the University of California, Santa Cruz.
Place earned a bachelor's degree from the University of California at Los Angeles. She holds a master's degree and a doctorate in systems theory and attended the Graduate School of Management at UCLA. Place is a published author of two books, numerous articles and is a frequent speaker. She serves on a number of boards, including knowledge management company PortBlue.
Art Shaw
Art Shaw was President and CEO of myCFO. Prior to myCFO, Shaw held several senior positions with Charles Schwab, including Senior VP of Electronic Brokerage, General Manager of Schwab's retail mass-market client group and Head of Strategic Planning. He has also held positions domestically and internationally with McKinsey & Co., the management consulting firm, and Chase. Shaw was selected as a Henry R. Luce Scholar and spent a year in Thailand. He holds an AB in Mathematical Economics from Brown University and an MBA from Stanford University.
Byron Reeves
Professor Byron Reeves is director of the Center for the Study of Language and Information (CSLI) and Paul C. Edwards Professor of Communication at Stanford University. He is an internationally recognized expert on the psychological processing of media and technology in the areas of attention, emotions, learning and physiological responses. Reeves is co-author (with Clifford Nass) of "The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places."
Reeves' research has been the basis for a number of media and interactive voice products for companies such as Microsoft, IBM, General Magic, US West and Hewlett-Packard. He has also consulted with several media organizations, including The Disney Channel, The Advanced Television Test Center, the Federal Communication Commission and Congress. His academic background is in graphic design and music (B.F.A., Southern Methodist University), and communication and psychology (Ph.D. in Communication, Michigan State University).
Lynn Wunderman
For the past six years, Lynn Wunderman has served as president and CEO at I-Behavior. Prior to founding I-Behavior, she was a founding partner of Wunderman, Sadh, & Associates, a consulting firm specializing in information-based marketing services for both consumer and business-to-business marketers in the financial services, high-tech, graphic arts, non-profit, package goods and Internet industries.
From 1992-1998, Wunderman was President and COO of Marketing Information Technologies, a company providing database services for major Fortune 100 companies. After five years of consistent growth and profitability, the company was sold to Metromail (now a unit of Experian) in 1997.
Before 1992, Wunderman was a Senior Vice President and Director of Strategic Planning at Ogilvy & Mather Direct. She is active in the Direct Marketing Association (DMA), having served as Vice-Chair of the Marketing Council and on the Operating Committee of the Computer Council. She currently serves on the Internet Committee of the DMA Board of Directors.
Board of Directors
Marketta Silvera - Director & Chief Executive Officer
Ms. Silvera is an accomplished visionary, entrepreneur and chief executive in voice technology, Internet and telecommunications industries. Since joining Apptera in 2005 as chief executive and board member, she has led the company to be the first provider of v-Business solutions (e-Business over the phone) that help enterprises increase revenues through ad-serving technologies, 1-to-1 marketing and personalized e-commerce over the phone channel.
Previously as an entrepreneur and chairman/CEO Ms. Silvera founded the first network-based Internet security company, Pilot Network Services that developed patented technology to protect corporate networks against criminal hackers. She took the company public, and built it to a $1 billion market cap. Prior to that, Ms. Silvera was President/COO of VoiceCom Systems, a leading voice messaging and IVR systems provider and of Votan, a voice recognition technology leader.
Ms. Silvera is a board member and past president of AVIOS, an international voice technology society. She has been a frequent speaker at technology and investment banking conferences, and has contributed articles to local and national publications. She holds a B.S. in Economics from Turku School of Economics, Finland, with course work in St. Gallen, Switzerland, and graduate studies in Mathematical Economics at Syracuse University in New York.
Carl Showalter - Director
Carl Showalter is a founding partner of Opus Capital focusing primarily on networking software, systems and semiconductor investments. Previously, Carl was a General Partner with Lightspeed Venture Partners. Prior to joining Lightspeed, he was the vice president of marketing for Juniper Networks where he led the company's global marketing and product management teams. Showalter joined Juniper from UUNET, where he served as vice president and general manager of UUNET's $2B revenue dial and DSL wholesale business. Before that, he was director of product management at America Online's Networking Division, ANS. Showalter started his career with Bellcore, focusing on packet data services and network security.
Showalter holds a B.S. in Systems Engineering from the University of Virginia and a master's degree in Engineering-Economic Systems from Stanford University.
Peter N. Loukianoff - Director
Peter Loukianoff joined Alloy Ventures in January 2001 from Technology Funding, Inc. Prior to that, Loukianoff was on the founding management teams of two venture-backed start-ups: Autonomy, Inc. (now part of Autonomy Corp. PLC, LSE: AU) and Ubiquinet, Inc. (now part of C-Cor, NASDAQ: CCBL). He also started and ran the cable division of Alliance Systems, Inc. (acquired by Mobile Data Solutions, NASDAQ: MDSI). Loukianoff began his career as a design engineer with Zurich-based ABB, Ltd.
From the beginnings of Mikhail Gorbachev's Perestroika program in 1989 through 1994, he pioneered post-Cold War-era technology joint ventures between prominent Russian scientific institutions and leading U.S. and European companies. Loukianoff is currently on the board of directors of Apptera, Attune Systems, and Sapias. His prior investments include AudioBasket (acquired by eMotion, Inc.), K2 Optronics, Versata (NASDAQ: VATA) and ZipRealty (NASDAQ: ZIPR). He earned a B.S. in Engineering and an MBA from the University of California, Berkeley.
Mary Coleman - Director
Mary Coleman joined Walden International (WI) in 2002 as a managing director focusing on software and IT services. Prior to joining WI, she was CEO of Rightworks, an e-procurement and trading exchange software firm, which was acquired by I2 Technologies. Coleman joined Rightworks from Internet Capital Group, where she had previously been a managing director focusing on investments in enterprise software and internet infrastructureóincluding companies such as Rightworks. Before that, she was the CEO of the Baan Company, a leading European ERP software firm. Coleman attained this position after selling Aurum Softwareóa CRM software firm where she served as the CEOóto the Baan Company, after taking Aurum Software public on the NASDAQ.
Earlier in her career, Coleman served as a vice president of marketing for a number of high technology firms. She studied electrical engineering and computer science at the University of Colorado in Boulder.
John Luongo - Director
John Luongo has more than 30 years of chief executive and senior operations experience working with leading technology companies, including The Vantive Corporation, Oracle Corporation, Merrill, Pickard, Anderson and Eyre, and Tymshare, Inc. Currently, he is a venture partner with Opus Capital. Most recently, Luongo was president, CEO and chairman of The Vantive Corporation, a leading customer relationship management (CRM) software provider.
Previously, Luongo was senior vice president, International Division, for Oracle Corporation. He also worked as a senior consultant for Merrill, Pickard, Anderson and Eyre, a venture capital firm.
In 2001, he became a technology advisor to the Democratic National Committee in Washington, D.C. Luongo holds a bachelor's degree in East Asian History from the City University of New York and is a member of Phi Beta Kappa.
Events
DA & Operator Services 2008
April 22-23
Reno, NV
View Conference Information
Management
Marketta Silvera - Chief Executive Officer
Ms. Silvera is an accomplished visionary, entrepreneur and chief executive in voice technology, Internet and telecommunications industries. Since joining Apptera in 2005 as chief executive and board member, she has transformed the Company to be a leading provider of mobile advertising solutions that help service providers and enterprises increase revenues through ad-sponsoring technologies, 1-to-1 marketing and personalized e-commerce over the phone channel.
Previously as an entrepreneur and chairman/CEO, Ms. Silvera founded the first network-based Internet security company, Pilot Network Services, which developed patented technology to protect corporate networks against criminal hackers. She took the company public, and built it to a $1 billion market cap. Prior to that, Ms. Silvera was President/COO of VoiceCom Systems, a leading voice messaging and IVR systems provider and of Votan, a voice recognition technology leader.
Ms. Silvera is a board member and past president of AVIOS, an international voice technology society. She has been a frequent speaker at technology and investment banking conferences, and has contributed articles to local and national publications. She holds a B.S. in Economics from Turku School of Economics, Finland, with course work in St. Gallen, Switzerland, and graduate studies in Mathematical Economics at Syracuse University in New York.
Randy Haldeman - Chief Marketing Officer and Vice President of Sales
Mr. Haldeman joined Apptera to devise new growth opportunities for its deep technological capabilities. His outside-the-box thinking has led to major opportunities with the Company's world-class MobileAd Technology. He brings more than 25 years of expertise in building thriving businesses in the enterprise software, Internet and media space. During his career, Mr. Haldeman has helped start and manage three successful Internet companies and was awarded a patent on "The Optimized Way to Distribute Rich-Media Content over the Internet."
Most recently, Mr. Haldeman served as the senior vice president of marketing for the technology arm of Michael Milken's Knowledge Universe. Previously, he was the general manager and vice president of marketing at Ten-TV and a director of business development at VDOnet. Prior to that, Haldeman held various marketing roles for Apple Computer, Zycad Corporation and Daisy Systems. Early on, Mr. Haldeman worked at Harris Corporation as a design engineer building a portion of a satellite system for NASA. Mr. Haldeman has successfully launched a dozen enterprise software products that have generated extensive new revenues for the companies.
Mr. Haldeman earned a B.S.E.E. from Duke University with a double major in biomedical and electrical engineering.
Don Steul - Vice President of Products and Services
Mr. Steul joined Apptera in September 2002 to lead the Company's product strategy, product management, voice interface design and technical documentation efforts. Since then, Mr. Steul's role also includes directing the Company's MobileAd Technology product line, roadmap, professional services, hosted services, and technical support groups. Mr. Steul serves as a key member of Apptera's executive team, communicating existing and future customer requirements and leading the Company's overall technology development.
Prior to Apptera, Mr. Steul was a vice president for Genesys Telecommunications, a subsidiary of Alcatel, leading product management and marketing activities for the Internet contact and business analytics solutions. He managed a cross-functional team responsible for defining a major release of the overall Genesys product line. Mr. Steul began his career with Accenture at Northwestern University's Institute for Learning Sciences, and later worked for The Center for Strategic Technology in Palo Alto. He also worked for Netscape's worldwide professional services organization on some of the industry's first e-commerce solutions.
Mr. Steul holds an M.S. in Materials Science from Massachusetts Institute of Technology and a B.S. in Mechanical Engineering from the University of Massachusetts.
Investors
Lightspeed Venture Partners
Lightspeed Venture Partners is an early-stage technology venture capital firm focused on helping entrepreneurs build large, sustainable enterprises globally.
The partners of Lightspeed have invested over $800M in more than 100 technology companies over the past two decades. The team invests in the U.S., Israel and Asia and has contributed strong operational and sector expertise to market leaders such as Blue Nile, Brocade, Ciena, eHealthinsurance, Galileo Technology, Informatica, Kiva Software, Metasolv, Phone.com, Quantum Effect Devices, Sirocco and Waveset, working closely with these companies throughout the early stages of their business development lifecycles. Because Lightspeed Venture Partners focus' on investments in specific sectors, portfolio companies benefit from Lightspeed's specialized industry knowledge and deep global network of relationships.
Alloy Ventures
Alloy Ventures is an early-stage venture capital firm. The limited partners have entrusted Alloy Ventures with over $1 billion in capital; the firm is currently investing out of their 5th fund a $368 million limited partnership raised in June 2005.
Each year Alloy Ventures invests in a small number of entrepreneurial ideas and young companies. Alloy Ventures strive to achieve long-term relationships with their entrepreneurs and executives ñ with the objective of building several successful companies together. This goal requires mutual commitment, respect and trust ñ values that the team tries to earn and build-upon every day.
Walden International
Founded in 1987, Walden International is an established global venture capital firm.
With committed capital of over US$1.6 billion, Walden International strives to invest in entrepreneurs and companies that demonstrate an ability to gain a competitive advantage in the markets they serve. The investments are focused on four key industry sectors: communications, electronics/digital consumer, software & IT services, and semiconductors.
Careers
Interested in being part of a hot company in the mobile marketing and advertising space? We are looking for bright, experienced people to join our growing team. We offer an entrepreneurial work environment that fosters a vibrant team culture where individual contributions make a big difference.
Our total compensation and benefits package is competitive and includes health, dental and vision insurance, 125 Flex Spending Plan, 401(K) Plan, and Life, AD&D and LTD Insurance.
Proof of eligibility to work in the USA is required. No Visa sponsorships. Local candidates only. No relocation assistance at this time. Apptera is an equal employment opportunity employer.
Current Open Positions
Job title: Director of MobileAd Sales - Hollywood
Apptera provides technology for mobile advertising, search and commerce. Our services are provided "In-Call" while a consumer is interacting with a business over the phone. We¹ve been recognized as a Top-100 private company twice in the past year, and have won Innovation Awards in the U.S. and Europe.
Major companies use Apptera¹s technology to monetize their phone traffic with audio ads, including AT&T, eBay, Facebook and some major movie ticket sellers. That¹s where you come in. Apptera, a Silicon Valley company, is seeking an ad sales director to work with the Hollywood Studios in securing multimedia ads that promote upcoming releases and DVD sales. These targeted ads would be played to callers purchasing movie tickets, interacting with voice blogs on social networks, and calling for directory information on Free-411 services.
Audio ads are more compelling than text or banner ads, get a 5 to 10x higher click-through rate, and garner much higher CPM¹s. There will soon be millions of impressions available through Apptera¹s Xchange, so the opportunity to fill this inventory and earn a lot of commissions is substantial.
We are looking for a Hollywood insider that has sold either interactive or mobile advertising to the Studios for the past three to five years. The position is for someone that has a home office in the Los Angeles / Hollywood area and is plugged-in to the Hollywood scene someone that goes to the events, lunches and parties that other Hollywood players attend.
Requirements- 10+ years of total work experience
- 3+ years of selling Internet or mobile advertising to Hollywood Studios and their agencies, while developing deep relationships with their teams
- Track record of meeting or exceeding quarterly and annual quotas
- Able to work independently mature, creative, hard-working, results-driven
- Being a people person someone that exudes competence and confidence and that people like buying from
- Able to do the paperwork side of the selling process, such as forecasting & reporting
To be considered for this desirable position, please send your resume along with a cover letter detailing how you fit the requirements and your compensation requirements to DirMobileAdSales@apptera.com. In addition, please answer the following questions in your cover letter:
- Name 3 blockbusters and one "sleeper" movie you expect to be big this summer.
- List several movies you have recently sold advertising for.
- Name a few of the ³Hollywood² ad agencies you have worked with in and sold into.
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Job title: QA Manager
We are looking for a highly-motivated individual to lead our QA efforts for various product deliverables. The ideal candidate should have a proven track record of building and motivating a team of QA engineers to deliver high quality enterprise-grade applications. This is a hands-on position that requires strong technical and leadership capabilities throughout the product life cycle.Responsibilities
- Design and develop test strategies, test plans, test cases and other test specification documents.
- Participate in test planning and test execution for multiple short-cycle releases.
- Manage a team of QA engineers both locally and remotely.
- Work with development and product management to determine resource needs, test requirements/strategy, and to report defects and ongoing testing status.
- Review requirements, code, design and other documentation and plan testing activities accordingly.
- Identify areas that are good candidates for automation; design and build automated tests.
- Manage bug fixes, product releases and build activities.
- Streamline QA activities to adhere to standards and to ensure the completeness, efficiency and effectiveness of testing activities.
- 3-5 + years as a QA manager or lead.
- Expertise with load, performance and scalability testing of enterprise applications.
- Experience working with J2EE platform or other distributed application setup.
- Experience with SDLC in a small, fast-moving startup environment.
- Experience coding in at least one programming language such as Perl, Python, Java, Javascript, C#, C or C++ using Windows and Unix platforms.
- BS or higher education in computer science or related majors.
- Excellent written and verbal communication skills.
- Ability to motivate team members and accomplish goals.
- Proactive in identifying problems early and to prioritize deliverables.
Applicants must include their name and "QA Manager" in the email subject field of their response. For example, Rudy Finnes-QA Manager-applicant. Thank you!
Our total compensation and benefits package is competitive and includes health, dental and vision insurance, 125 Flex Spending Plan, 401(K) Plan, and Life, AD&D and LTD Insurance.
Proof of eligibility to work in the USA is required. No Visa sponsorships. Local candidates only. No relocation assistance at this time. Apptera is an equal employment opportunity employer.
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Job title: UI Engineer
We are looking for a highly-motivated individual to join our engineering team. You will be responsible for designing and developing highly usable interfaces for our web-based products. You should be passionate about user experience and understand how interaction flow and aesthetics affect product usability.Responsibilities
- Work with product management, customers and engineering to understand application and user interaction requirements and to deliver creative solutions that address such requirements.
- Create storyboards and prototype interaction flow.
- Design and develop web-based graphical user interface for applications.
- Design and implement presentation framework for all applications.
- Create and maintain UI style guide for application user interface.
- Document both high and low level design.
- Experience in creating easy to use web-based user interface using DHTML, CSS, JavaScript, JSP.
- Ability to hand-code html and javascript.
- Experience in creating graphical UI mockup using Photoshop/Paint Shop Pro or equivalents.
- Knowledge of Java, Java Bean and Servlet and JDBC Programming.
- Experience in working with web applications using Tomcat, WebSphere or similar web/app servers.
- Experience in using at least one relational database.
- Ability to work independently and prioritize tasks when working within tight schedules.
- Graphics design and icon creation.
- J2EE servlet programming, AJAX, Web 2.0, JDBC, Struts, JSF.
- Experience in using XML/XSLT.
Applicants must include their name and "UI Engineer" in the email subject field of their response. For example, Rudy Finnes-UI Engineer-applicant. Thank you!
Our total compensation and benefits package is competitive and includes health, dental and vision insurance, 125 Flex Spending Plan, 401(K) Plan, and Life, AD&D and LTD Insurance.
Proof of eligibility to work in the USA is required. No Visa sponsorships. Local candidates only. No relocation assistance at this time. Apptera is an equal employment opportunity employer.
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Job title: Senior Software Engineer
We are looking for a highly-motivated individual to join our engineering team. You will architect, design and implement enterprise-grade business solutions for our customers using our speech and mobile ad platform.Requirements
- Software development experience using Java, J2EE, JDBC, Struts and Web Services.
- Experience in developing web applications using Tomcat, WebSphere or similar web/app servers.
- Working knowledge of RDBMS (MySQL, Oracle, etc) based high transaction/volume systems.
- Proven ability to develop complex client/server and web-based systems on multiple platforms.
- Good communication skills and proven ability to interact effectively with other team members.
- Ability to work independently and prioritize tasks when working within tight schedules.
- Understanding of voice technology, Voice XML, telephony, etc.
- Knowledge of object/relational persistence/IOC framework such as Hibernate/Spring.
- Experience with Apache Axis, SOAP, JavaScript, XSLT.
Applicants must include their name and "Senior Software Engineer" in the email subject field of their response. For example, Rudy Finnes-Senior Software Engineer-applicant. Thank you!
Our total compensation and benefits package is competitive and includes health, dental and vision insurance, 125 Flex Spending Plan, 401(K) Plan, and Life, AD&D and LTD Insurance.
Proof of eligibility to work in the USA is required. No Visa sponsorships. Local candidates only. No relocation assistance at this time. Apptera is an equal employment opportunity employer.
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Job title: Voice Application Engineer
Roles and Responsibilities:Reporting to the Director of Professional Services, you will play a key role in developing voice self service solutions for Apptera enterprise customers. You will be part of a team developing and deploying advanced voice recognition applications that automate sophisticated transactions such as product orders, reservations, address change, account enrollment, payment capture, etc. You will work with innovative and rapidly evolving technology in an exciting and growing marketplace.
Position Objectives:
- Team with highly skilled voice user interface designers and project managers to develop world-class voice applications that provide excellent customer service
- Design and develop call flow logic, grammars and dictionaries, and backend interfaces
- Design applications for speed and scalability
- Manage source code control, builds, and releases
- Conduct unit testing
- Support/supervise the quality assurance team, including assistance with test plan creation
- Diagnose issues related to voice platform or application performance
- Support solution deployment and customer acceptance testing
- Work with usability specialists and tuning tools to maximize automation rates
- BS in Computer Science or related field
- 3-5 years experience deploying high volume voice applications
- Strong VoiceXML, GrammarXML, XML, Java/JSP/Servlets, Tomcat, and SQL development skills
- Deep knowledge of speech recognition technologies, including Nuance ASR/OSR and TTS
- Familiarity with multiple IVR platforms, including Genesys GVP, Envox, and/or Intervoice MTC
- Familiarity with CTI is a plus
- Understanding of audio processing, voice recognition algorithms, and grammar tuning methodologies
- Ability to understand voice user interface specifications
- Advocate of software engineering best practices
- Excellent English language oral and written communication skills
Applicants must include their name and "Voice Application Engineer" in the email subject field of their response. For example, Rudy Finnes-Voice Application Engineer-applicant. Thank you!
Our total compensation and benefits package is competitive and includes health, dental and vision insurance, 125 Flex Spending Plan, 401(K) Plan, and Life, AD&D and LTD Insurance.
Proof of eligibility to work in the USA is required. No Visa sponsorships. Local candidates only. No relocation assistance at this time. Apptera is an equal employment opportunity employer.
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Job title: Hosted Solutions Manager
Roles and Responsibilities:Reporting to the Vice President of Products and Services, this position oversees a key portion of Apptera¼s business ‚ hosted voice and mobile solutions. With clients ranging from Fortune 500 financial institutions to up-and-coming retailers, Apptera¼s hosted solutions provide mission critical capabilities requiring world-class operations management. The Hosted Solutions Manager is responsible for maintaining, planning, and communicating the integrity, availability, scalability, accessibility and security of Apptera¼s hosted solutions.
Position Objectives:
- Define, document and enforce production controls and policies
- Define redundant and scalable solutions deployment architectures
- Install and manage Apptera¼s software products within its hosting environments
- Manage quality assurance of the hosted solutions and their underlying components with respect to the hosting environments
- Communicate product deficiencies and new requirements to the Product Management and Development teams
- Create, configure, and manage internal and client access to Apptera¼s hosted solutions
- Provide solutions configuration and customization support to the Professional Services team for new deployments and upgrades
- Work with Engineering to ensure smooth product rollouts and enhancements
- Manage solutions availability
- Document and execute business continuity and disaster recovery procedures
- Monitor systems and applications for problems
- Maintain service levels and report adherence
- Coordinate and interface with customers on day-to-day issues relating to Apptera¼s hosted solutions, e.g. upgrades, patches, scheduled maintenance, etc.
- Coordinate and interface with telecommunications and hosting providers on day-to-day issues, e.g. new requirements, service expansion, trouble-tickets, etc.
- Provide level-three customer support relating to the hosted solutions, including coordinating and leading client calls, problem escalation to the appropriate vendors, reporting serious problems to management, and tracking and follow-up
- Provide understanding and thought leadership for all relevant technologies including networking, security, applications management, storage, Linux and Windows server management and monitoring.
- Coordinate with IT personnel for hardware, software, and network installation / configuration relating to hosted solutions
- Support Apptera¼s sales representatives for communicating hosted solution capabilities
- 4-year BA/BS in Information Technology or related field
- 3+ years of previous IT/solutions management experience
- 5+ years of experience working in a 24 X 7 data or network operations center
- Experience managing hosted solutions
- Strong systems, IT network, and telephony architecture background
- Experience with Windows is mandatory; Unix/Linux a plus
- Experience with MySQL, Apache Tomcat, Java
- Experience with VoiceXML and voice recognition technology is a plus
- Experience interfacing with clients at all levels, from senior management to junior staff
- Excellent communication (verbal and writing) skills
- Ability to handle high pressure and chaotic situations
- Ability to recruit and manage high performing teams
- Strong process orientation
Applicants must include their name and "Hosted Solutions Manager" in the email subject field of their response. For example, Rudy Finnes-Hosted Solutions Manager-applicant. Thank you!
Our total compensation and benefits package is competitive and includes health, dental and vision insurance, 125 Flex Spending Plan, 401(K) Plan, and Life, AD&D and LTD Insurance.
Proof of eligibility to work in the USA is required. No Visa sponsorships. Local candidates only. No relocation assistance at this time. Apptera is an equal employment opportunity employer.
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Job title: Sr. Technical Support Engineer
Your ultimate goal is to provide excellent on-going technical support for installed or on-premise customers. You will be the customer's advocate in finding a solution for customer's support request. Your tasks include understanding customer's issues, working with customer and internal teams during the troubleshooting processes, finding, testing, and implementing a solution, keeping customer and internal teams informed of the progress, updating support systems, and creating FAQs. You will be working with various internal stakeholders to understand, investigate, and develop a solution for the customer. Sometimes you may be required to travel to customer sites to resolve a support request. You may also provide pre-sales assistances to sales team.Primary Responsibilities
- Analyze, research, and reproduce customer issues
- Deliver and implement fixes to customers
- Develop close and satisfactory relationship with the customer and internal team members
- Responsible for overall customer technical support satisfaction
- Bachelor's degree in telecommunications, computer science or electrical engineering
- 5-8 years experience in the technical support field in the enterprise software industries
- Excellent working knowledge in MySQL, Tomcat, Windows
- Knowledge of speech technologies (ASR, TTS, VXML) or IVR preferred
- Demonstrated ability to work efficiently with customers
- Excellent problem-solving skills
- Excellent interpersonal, verbal and written communication skills
- Strong organization skills
- Ability to work constructively with other people and be a solid contributor in a team environment
- Some development experience preferred
- San Bruno, CA
- Technical Support, reporting to Director of Services
Applicants must include their name and "Sr. Technical Support Engineer" in the email subject field of their response. For example, Rudy Finnes-Sr. Technical Support Engineer-applicant. Thank you!
Our total compensation and benefits package is competitive and includes health, dental and vision insurance, 125 Flex Spending Plan, 401(K) Plan, and Life, AD&D and LTD Insurance.
Proof of eligibility to work in the USA is required. No Visa sponsorships. Local candidates only. No relocation assistance at this time. Apptera is an equal employment opportunity employer.
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