Maximizing ROI

Whether you have an existing voice solution or are just getting started with voice-enabled services, Apptera can help plan, design, implement, measure, and improve your technology implementation. Our services include:

Design
Apptera can analyze caller intentions, identify opportunities to automate and streamline calls, determine profile-based assisted self-service policies, recommend optimal campaign insertion points, design your persona and specify the enabling technology.

Implementation
Apptera can install, configure, integrate, customize, and deploy solutions to match your business and technology requirements.

Tuning
Apptera maximizes your investment by measuring, transcribing and analyzing the production performance of your solution and specifying the changes required to attain greater effectiveness moving forward.

Training
Apptera offers a comprehensive training program for our partners, customers, and others interested in our solutions. Our training professionals can work with you at your site or within our classroom environment at the Apptera headquarters in San Bruno, California.

Solutions Hosting
Apptera has formed strategic partnerships with world-class communications and services companies to offer hosting services to our customers, providing the flexibility of partially or fully-hosted implementations. Apptera provides a range of hosted and on-premise options that allow you to choose what is right for your business, both now and in the future. We enable you to consider hosting as a part of your long-term vision, or as a starting point for your implementation strategy, with a plan to bring your solution on-premise in the future.

Apptera Solutions Hosting offers the following capabilities:

• Full redundancy of the entire solution, including the telephone infrastructure and application software
• Port-based pricing that offers you a cost-effective approach to predictable call traffic
• Per-minute pricing to help you address call traffic spikes without your customers ever hearing a busy signal
• 24X7 monitoring which provides the assurance your solution is functioning properly
• Ongoing maintenance that keeps your solution up-to-date with new versions of software from Apptera and leading voice technology vendors
• Web-based reporting to give you real-time and historical views of your solution's performance